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Beauty & Wellness Collective
130 S Main St, ste 114 Sebastopol, CA 95472
(707) 582-2320
Click a question to be taken to the answer .
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What kind of facial should I book?
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Why is fill price higher if I have extensions from elsewhere?
Consultations:
Whether a lash client is new to SOCO, or has had extensions from another studio, a consult is essential.
Even if you just want a fill, a brand new client requires more time than a regular appointment allows...here is why:
Most of the time, existing extensions are much more thinned out, grown out or heavy than the client is aware of. What the client sees from the front is way different than what the lash tech sees from the back. Consults prevent unforeseen financial hardships. Also, the 48hr cancelation policy adds this protection: If the prospective client does not agree with our recommendations, they are free to cancel their upcoming full service, well in advance.
A consultation includes picture, video & assessment you can use to see how your current extensions were applied or an education on what weight is right for you, a valuable education.
48hr Policy:
24hrs is not enough time to fill sudden openings. Half of that 24hrs overlaps a busy work day, after-hours including midnight through dawn, when offers are not seen by the public. This is not enough time to plan ahead. Busy beauty providers serve returning clients that rarely deviate from their pre-planned service schedule. Services are not on a walk-in basis so we cannot fill last minute openings efficiently. All clients receive booking confirmations & reminders to avoid forgetfulness.
Cancelation Fees vs No-Show Fee:
"Cancelation" means the client has reached out in advance to the provider's phone line, to cancel the appointment. If this is done 48hrs prior, there are no fees. If it is done with less than 48hrs, there is a 50% deposit fee (See reasons under 48hr policy above)
"No-Show" is not the same a cancelation. No-Show means the client made no 48hr advanced effort to contact the service provider. This not only blocked others from booking in advance but it also prevented the service provider from attempting to fill the time slot, while it also waisted dispensed products and prevented the service provider from using their time in any other constructive way. No-showing requires a 100% cost for the entire booked price.
We would rather serve clients than charge fees, so we send appointment confirmations & reminders. If these are ignored, we cannot give grace for forgetfulness.
Booking a Facial:
A facial is always customized to a client's needs. Book the introductory R&R Facial to allow your skin to be assessed while you still get a wonderful massage-forward treatment. We will discuss your skin goals and use topicals that pertain to you in the moment.
Once we determine your needs and skin type, your next facial will include even more targeted skincare.
The Difference Between Styles:
Classic is one individual/single extension, applied to every individual natural lash for a natural look of length & density.
Volume is one handmade little "bouquet" made of multiple extensions, placed on each individual lash. This more than quadruples the density of the lashes.
Hybrids are a mix of Classic & Volume but only approved during in-person consultation, to ensure the client has enough lashes to suit the way this style sheds.
1/2 Set or Hyperreal is light, partial application. A one-time service for clients that want undetectable, but noticeable length and density for special occasions or prefer not to return for regular fills.
What is a Fill?:
A fill is a regularly scheduled "refill" or touch-up to maintain the density of your initial full set.
Classic & Hybrid fills are every 2-3wks.
Volume fills are every 3-4wks.
Staying within your fill due date and having 40-50% extensions remaining is required to qualify for a fill price.
NOTE: If you have Classic lashes, and wish to switch to volume or hybrid fills, in order to qualify for your next volume fill, you must return earlier than those who have had volume from the start. After 3 fills, you might be able to start going longer between fills depending on how fast you grow & shed.. If you have existing extensions from elsewhere, you should schedule a consultation before booking, so we can inspect the work first.
Foreign Fills:
I don't take clients with existing extension blindly, especially if they are unsatisfied with their existing artist or the lashes.
Consults can be done a couple days before the full service, but if a client chooses to forego an advanced consult, the fill costs more, taking more time to inspect and troubleshoot any issues.
Preparing for Your Appointment:
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Cancelations or rescheduling must be made with at least 48hrs notice. Read entire policy at the bottom of page.
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Children are prohibited.
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Avoid caffeine & liquids 2hrs prior to avoid restlessness & restroom needs.
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Be on time. Late arrival effects application time. Price will not be discounted.
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Arrive without eye makeup and lashes freshly clean with Lash Cleanser. (see Makeup Removal fee)
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Use the restroom upon arrival to avoid the need during your service.
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Lay with phone silenced, eyes always closed.
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Lash work takes surgical precision, so minimal talking to avoid eye fluttering.
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Enjoy a lovely nap. It is a real treat and very relaxing.
Certification:
Safety & quality is our top priority. We have two Trainers, insured, multi Advanced certified, specializing in sensitivities & adhesive science. We annually invest in continued education to stay abreast of the ever advancing products, mastery & safety. Additionally, SOCO has regular, spontaneous State inspections. Certificates always on display.
Adverse Reaction:
An optional allergy test is available for those new to lash extensions. (see Allergy Test) Allergy tests are very weak and do not guarantee a reaction will not occur in the future. Long time extension wearers can have a reaction later, even after wearing extensions for months/years. If client develops a reaction, there are two options.
Option 1) Try different techniques & adhesive for sensitive eyes.
Option 2) Switch to a Lash Lift.
With or without an allergy test...at no time are there refunds for unforeseeable reactions. However, client happiness is important to us, so we offer help & solutions.
How long it takes:
It depends on which style you are getting. Full sets range from 90min-3hrs. Fills range from 1.5hrs-2.5hrs. Styles are listed in order of fast-to-time consuming on the lash menu page. When full coverage is done meticulously, appointments can be lengthy, but unlike other beauty treatments, you get to lay & sleep. See LASHES menu page.
Will extensions damage my lashes?
The answer is "No"...but with a disclaimer. Safety & health is 100% dependant on your stylist. In our hands, you take better care of your eye health, even better than you did prior to extensions.
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Aftercare Kit; Every client should have one, with clear instructions on cleansing & maintenance.
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Lashes should not feel pinchy, discomfort or heavy. It should feel so light and airy that clients forget they even have them on.
How long do they last?
This depends on how you maintain them (makeup, cleansing, rubbing eyes), your lifestyle (swimming, saunas, sports), how fast your natural lashes grow/shed. Here are some things to keep in mind:
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Shedding of the natural lashes is normal & healthy. You always have three types of lashes growing side-by-side at different rates;..."baby", "teen" and "adult" lashes. Adult lashes fall out, up to 2-6, daily. When your adult lashes naturally shed, the extension connected to that lash will shed with it. In addition to natural shedding, younger lashes are growing out with extensions attached. Just like hair extensions, the grown out extensions are removed & replaced during your fill. Keeping your fills on schedule will maintain a consistent look, fullness & prevent twisting.
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Heavy Shedding: We all go through an accelerated shed sometimes. It can happen during hormone cycle, seasonal allergies, change of medication or health deficiency. This is not easy to predict, so don't be discouraged if you need your fill sooner or extended fill from time to time.
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Retention: Depends on your lifestyle and how you treat your lashes. Don't rub your eyes. Keep the lashes clean. Avoid waterproof makeup.
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Washing your lashes AM & PM removes an accumulated flaky, waxy film that causes retention issues.
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Estimated lifespan of extensions: A one time application for a special occasion should last & shed over a period of a month or more. If you want to maintain the density of your extensions, come back for fills; Classic = every 2=3wks. Volume = every 3=4wks. You will find out how long you should go after getting 3 fills or so.
I Don't Think I Need a Lash Fill Yet
What a client sees, looking face-on in a mirror, is totally different from what a lash artist sees looking at the back of the lashes. Even if they look great face-on, there is extension grow out & bare new growth that cannot be seen in a mirror.
Clients need to return at the recommended time, with 50% remaining extensions. Out of that percentage, another 10-15% will be removed & replaced.
Do not cancel your fills based on how your lashes look to you. Your stylist will know your lashes better than you and their recommendations will help you avoid surprises.
Are extensions high maintenance?
Not if you love waking up daily with your eyes already done. Big time saver!
Cleansing is easy. You can get the lashes wet, swim & shower.
Here are more care guidelines:
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Avoid waterproof eye makeup & waterproof removers.
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Wash lashes with an approved lash cleanser, both AM & PM regardless if you haven't worn makeup.
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Try choosing styles/length that wear the longest. Make sure fill schedule works with your lifestyle.
Which style to choose:
They are each lovely so here are the differences to help you decide.
Hyperreal & 1/2 Set looks longer & fuller but in the most undetectible way. It does not qualify for "fills" since it is so light that it sheds so undetectably that each appointment is a start over.
Classic Lashes A more natural look. One individual extensions put on each one of your individual natural lashes. You can request them to look light & natural, thicker & longer or more bold. Fills are every 2-3 weeks.
Volume Lashes Depending on the density desired, a handmade fan is created by bundling 4-7 individual very lightweight lash extensions into the shape of a fan or 'bouquet". Each fan is then adhered to one of your natural lashes, turning one lash into 6-8 lashes. The final look can range from light to dramatic. Fills are 1.5h-2hrs, every 3-4 weeks.
Mega Volume Is feather-light and can be very light, or dense, or very dark. Delicate bouquets made of 8-12 feather light extensions. Full sets take up to 3hrs to initially create. Fills are about 2hrs, every 3 weeks.
Is formaldehyde in the adhesive?
The caliber of a Lash adhesive is similar to how liquor is manufactured. "Top Shelf" liquor is highly distilled, smooth on the palate and more expensive. SOCO only uses very high quality, medical grade & cosmetic grade, highly distilled adhesives. Formaldehyde is not added to formulations, but as adhesive cures at the tiny bond on each lash, minute traces can gas off as a byproduct. High quality adhesive emissions are extremely low at 0.2-0.3ppm, but low quality adhesives are higher fume.
Why prices vary:
When comparing prices, ask:
Are you getting an advanced artist or a newbie? Do they strictly abide by proper licensing, sanitization practices in a professional curated sanctuary in a quiet or private bed? Do luxuries include online booking, automated appointment reminders, high quality adhesive, the softest mink-like lashes, soothing eye pads, latex free medical tape, lash cleanse before application? Longer appointments with advanced artist usually equate to fuller coverage and longer lasting retention. Your lashes should not be homely between fills.
Can I get lash extensions just once?
Of course! Extensions can be a one-time service for a special occasion. Your one-time lash set will thin out slowly over a period of one month. TIP: Shorter lengths grow out the best over a longer period of time. You may get 60 days the shorter you go.
What is a Lash Lift?:
A lash lift weather it is a Korean or a Classic method has 3-4 phases. 1) Soften the keratin bond to make the lashes obedient. 2) A carefully selected shield is applied to the lid, so the lashes can be affixed. 3) A setting solution locks the lashes into their new shape. 4) An optional tint, then a bond repair serum. Despite old fashioned rules, you can wet your lashes after the service, minus excessive heat, sweating or chlorine. Enjoy the new shape for 6-8 weeks. Lasting results depend on lifestyle, natural shedding/regrowth and homecare.
NOTE: During grow out, lashes naturally continue to grow & shed. New hair grows in the natural genetic direction, lighter in color if client had a tint. As lashes grow, all at different lengths & rates, the look will become more "textured" in appearance but this is totally natural.
What is Brow Lamination?:
Just like Lash Lifts, this treatment is a fixative that plumps up & also tames your brows to take a desired shape for up to 4-6 weeks. Brows will look more defined, fuller and the arch enhanced. If you've ever penciled in your brows, then applied a brow soap or a gel to force it to swoop upward all day...this is the service you want. A brow lift will make your brows obedient to your desired shaping. It will also give mature eyes a very noticeable lift. Many clients appear to have had a surgical lift after a lamination. It can take 5 years off the eyes! Retention depends on lifestyle, natural shedding/regrowth and homecare.
NOTE: During grow out, hairs naturally grow & shed. New hair grows in the natural genetic direction, lighter in color if client had a tint, which look like crosshairs against the old upward shaped hairs. Some fast growing clients may not prefer this look while waiting for touch-ups. Trying a lamination at least one time helps clients decide to continue or let it grow out and fully recover at the end of the 8 weeks.
Candidates for Brow Lamination:
If you've ever penciled in your brows, then applied a brow gel to force a tamed shape all day...this is the service you may want. Those suffering from alopecia, very thin brows that shed easily, skin disorders, reactive skin or topical prescriptions should avoid. However, some clients with thin, sparse, pale hairs have loved their results. We're happy to help with an educational consultation.
CANCELATION POLICY
Rescheduling & Cancelations must be made within 48hrs advance notice. Less than 48hrs can incur a 40-50% reservation fee.
No shows will incur a 100% reservation fee.
Reservation fees pay for the reserved time slot that blocked others from booking.
These Fees do not recover the full loss to the stylist. We are human so SOCO providers use discretion when giving grace to loyal clients with good track records. If you are a newer client, this option is unavailable. Automated appointment reminders are sent.
Please immediately mark your calendar with alerts.
LATE ARRIVALS:
Late arrivals are allowed, however since other clients have reserved time slots, your finish time will not be extended. A client that is 15min late for a 1hr reservation, must still pay the full price even if they use only 45min of their reserved spot.
If you are so late that you decide to cancel last minute or no-show, the policy fees apply.
PRIVACY POLICY:
At no time does SOCO Collective share or sell information. All purchases and personal information are confidential. Our clients and any visitors or browsers of this website are not solicited with ads or offers unless Subscribed. To receive seasonal offers, please inquire or opt in for email contact. Sign up as a follower here, Instagram, Google or Yelp for alerts on specials.