Common Questions
Click a question to be taken to the answer on this page.
Consultations:
Whether a client is new to Rebel, new to lash lifts, has or has-had extensions from another studio, a consult is required.
Even if you just want a fill, a brand new client requires more time than a regular appointment allows, so Rebel studio requires consulting in advance of the full service...here is why:
Most of the time, existing extensions are much more thinned out, grown out or heavily styled than the client is aware of. What the client sees from the front is way different than what the lash tech sees from the backside. Consults prevent unforeseen financial hardships. Also, due to the 48hr cancelation policy, if the prospective client does not agree with the recommendations, they are free to cancel their "future" full service appointment well in advance.
A consultation includes picture, video & assessment you can use to see how your current extensions were applied or an education on what weight is right for you, so you know exactly what to ask any artist in the future.
To see what a consultation entails, watch my video on Instagram @rebel_lashandbeauty titled "What Is Included in a Rebel Consultation". (Social media links above) Read all service items thoroughly before booking.
One-Time fills:
Just like a hairdresser would require seeing you for a consult if you used box color or wanted your hair fixed, I don't take clients with existing extension blindly. Consults ensure that I am not accepting clients that jump from stylist to stylist.
My policy is to have loyal returning clients, me knowing their needs well. If your stylist's schedule or technique does not align with your needs, please book a consult to find your best match.
48hr Policy:
24hrs is not enough time to do the work it takes to fill sudden openings. Half of that 24hrs overlaps a full work day, afterhours, midnight through dawn. I provide services that consumers must budget and plan in advance for, so 48hrs is the most considerate timeframe to cancel. Read full cancelation policy before booking.
The Difference Between Styles:
Classic is one individual extension, applied to every individual natural lash for a natural look of length & density.
Volume is one handmade little bouquet of multiple extensions, placed on each individual lash. This multiplies how many lashes you have, adding much more density. Hybrids are a mix of Classic & Volume but only approved during in-person consultation. The Lash Wings are a partial set, a one-time service for clients that want fuller outer corners for a special occasion.
What is a Fill?:
A fill is a regularly scheduled "refill" to maintain the density of your initial full set.
Classic & Hybrid fills are every 2wks.
Volume fills are every 3wks.
Staying within your fill due date and having 50% extensions remaining is required to qualify for a fill price.
NOTE: If you have Classic lashes, you cannot suddenly switch to volume fills. In order to maintain the density of volume lashes, you have to start with full volume. Hybrid (a mix of classic & volume) must be requested in-person consultation and filled every 2 weeks. If you have existing extensions from elsewhere, you must schedule a consultation before booking so I can inspect the work first.
Preparing for Your Appointment:
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Cancelations or rescheduling must be made with at least 48hrs notice. Fees apply for last minute cancelations or no-shows. Read entire policy at the bottom of this page.
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Children or bringing extra guests are prohibited.
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Avoid caffeine and liquids 2hrs before your appointment to avoid eye fluttering & restlessness.
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Be on time. Late arrival effects how much can be applied during your allotted time. Price will not be discounted.
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Arrive without eye makeup and with lashes freshly clean that morning with Lash Cleanser. (see Makeup Removal)
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Use the restroom upon arrival to avoid the need during your service.
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Once you are laying down, eyes must stay closed with no getting up or checking your phone.
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Silence phone or lower volume.
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Lash work is like surgical precision, so talking is minimized to avoid eye fluttering.
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Enjoy a lovely nap while your lashes get glam. It is a real treat and very relaxing.
Rebel Certification:
Safety & quality are my top priority. I am insured and quadruple certified in Advanced lash artistry and adhesive science.
Adverse Reaction:
An optional allergy test is available for those new to lash extensions. (see Allergy Test) Allergy tests are very weak and do not guarantee a reaction will not occur. Long time extension wearers can have a reaction later, even after wearing extensions for months/years. If client develops an allergy, there are two options.
Option 2) Switch to a Lash Lift. Using a serum will enhance results.
If a client passes the initial allergy test, but still has a reaction later...at no time are there refunds. After implementing all due diligence, we cannot predict the unforeseeable. However, client happiness is important to me, so I remove the lashes and usually find a way to contribute something to make feel my client feel better.
How long it takes:
It depends on which style you are getting. Full sets range from 2-4hrs. Fill times range from 1.5hrs-2.5hrs. Lash extension services, done right, are lengthy... just like full cut & color or balayage at the hair salon. But unlike the salon, you get to lay & sleep during a lash service. Avoid caffeine & liquids prior to the service. The time range for full sets vs lash fills are listed on the LASHES page.
Will extensions damage my lashes?
The answer is "No"...but with a disclaimer. Research your stylist. Lash extensions should be very safe for your natural lashes if the stylist does the following:
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Use the correct weight & length, custom to you.
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Avoid lashes getting stuck together. Each lash grows at different rates, so if two are stuck together one will pull on the other as it grows. This eventually causes damage when lashes are prematurely pulled out at the root.
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Avoid too much adhesive; This adds unnecessary weight to the lashes.
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Aftercare Kit; Every client should be given one, with clear instructions on cleansing & maintenance.
How long do they last?
This depends on how you maintain them (makeup, cleansing, rubbing eyes), your lifestyle (swimming, saunas, sports), how naturally oily your natural lashes are and how fast your lashes grow/shed. Here are some things to keep in mind:
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Your lashes take turns shedding & growing at different rates. You always have three types of lashes growing side-by-side;...new "baby" lashes, "teenage" lashes, "adult" lashes. These adult lashes fall out, up to 2-6, daily. Shedding is normal & healthy. This is why we get regular fills. When your adult lashes naturally shed, the extension connected to that lash will shed with it. In addition to natural shedding, younger lashes are growing with extensions attached. Just like hair extensions that grow out, the grown out lash extensions are removed & replaced during your fill. Keeping your fills on schedule will maintain your desired fullness and preserve the health of your lashes.
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Heavy Shedding: We all go through an accelerated shed sometimes. It can happen during hormone cycle, seasonal allergies, or health deficiency. This is not easy to predict, so don't be discouraged if you need your fill sooner or a longer fill from time to time.
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Retention: Depends on your lifestyle and how you treat your lashes. Don't rub your eyes. Keep the lashes clean. Avoid waterproof or oily eye makeup and keeping oil-based skin care off the lashes.
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Washing your lashes AM & PM removes an accumulated flaky, waxy film that causes retention issues.
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If you follow the advice above, here is the estimated lifespan of extensions: A one time application for a special occasion should last & shed over a period of a month or more. If you want to maintain the density of your extensions, come back for fills; Classic = every 2wks. Volume = every 3wks. You will find out how long you should go after getting 3 fills or so.
I Don't Think I Need a Lash Fill Yet
What a client sees, looking face-on in a mirror, is totally different from what a lash artist sees looking at the back of the lashes. Even if they look great face-on, there is extension grow out & empty new growth that cannot be seen in a mirror.
At the recommended fill times, you need to have about 50% extensions left. Of that percentage, another 10-15% will be removed & replaced. The general timing between fills is:
Volume - Fills every 3wks.
Classic - Fills every 2wks.
Hybrid - Fills every 2wks
Do not cancel your fills based on how your lashes look to you. Your stylist will know your lashes better than you, so trust their recommended fill times to avoid paying more.
Are extensions high maintenance?
I don't personally think so. Clients love waking up with their eyes already done.
Cleansing is easy. You can get the lashes wet, swim & shower.
Here are more care guidelines:
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Plan on wearing non-oily eye-care or makeup just around your eyelids. (cleanser, concealer, eye cream, shadow, liner)
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Wash lashes with an approved lash cleanser, both AM & PM regardless if you haven't worn makeup.
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Schedule your fills every 2-3 weeks based on your rate of shedding & stylist's suggestion.
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The real maintenance is making time for fills. Make sure this works with your lifestyle.
Which style to choose:
They are both lovely so here are the differences to help you decide.
Classic Lashes A more natural look. One individual extensions put on each one of your individual natural lashes. You can request them to look light & natural, thicker & longer or more bold. Fills are every 2 weeks.
Volume Lashes Depending on the style chosen, a handmade fan is created by bundling 4-8 individual very lightweight lash extensions into the shape of a fan or 'bouquet". Each fan is then adhered to one of your natural lashes, creating a beyond-mascara look ranging from light to dramatic. Fills are 2hrs, every three weeks.
Mega Volume Is feather-light and can be very light, or dense, dark & glamorous. Delicate bouquets made of 8-16 feather light extensions. Full sets take up to 4-4.5 hours to initially create. Fills are 2.5hrs, every three weeks.
Is formaldehyde in the adhesive?
Rebel Lash only uses very high quality, medical grade & cosmetic grade adhesives.. Everyone is different so one person may love the adhesive, where the next person needs a sensitive grade. But in any case, there is no formaldehyde.
Why prices vary:
When comparing prices take note:
Does price include a full aftercare kit? Are you getting an advanced artist or a newbie? Do they strictly abide by proper licensing & safety, purchasing top quality products and invest in luxuries for your comfort? Luxuries would include, online booking, softest matte lashes, gel eye pads, gentle medical tape, cleansing of the lashes before application, a soft clean bed in a quiet environment. Longer appointments with advanced artist usually equate to fuller coverage and longer lasting retention. Your lashes will not be homely between fills if you are paying a top tier artist for advanced work.
Can I get lash extensions just once?
Of course! Extensions can be a one-time service if you have a special occasion, such as a prom, wedding/honeymoon. Your one-time lash set will thin out slowly over a period of one month.
What is Brow Lamination:
Just like Lash Lifts, this treatment is a fixative that plumps up & also tames your brows to take a specific shape for up to 4-6 weeks. Brows will look more defined, fuller and the arch enhanced. If you've ever penciled in your brows, then applied a brow soap or a gel to force it to swoop upward all day...this is the service you want. A brow lift will make your brows obedient to your desired shaping. It will also give mature eyes a very noticeable lift. Many clients appear to have had a surgical lift after a lamination. It can take 5 years off the eyes! Retention depends on lifestyle and aftercare products used.
CANCELATION POLICY
Rescheduling & Cancelations must be made within 48hrs advance notice. Less than 48hrs can incur a 40-50% reservation fee.
No shows will incur a 100% reservation fee.
Reservation fees pay for the reserved time slot.
Please understand the financial loss incurred when stylists are not given enough time to fill canceled time slots. Reservation Fees do not recover the full loss to the stylist. We are human so Rebel Studio does use discretion when giving allowances to loyal clients with good track records. If you are a newer client, this option is unavailable.
Please immediately mark your calendar with alerts.
LATE ARRIVALS:
Late arrivals are allowed, however since other clients have reserved time slots after yours, your finish time will not be extended. A client that is 15min late for a 1hr reservation, must still pay the full price even if they use only 45min of their reserved spot.
If you are so late that you decide to cancel last minute or no-show, please read Cancelation Policy.
PRIVACY POLICY:
At no time does Rebel Studio share or sell information. All purchases and personal information are confidential. Our clients and any visitors or browsers of this website are not solicited or spammed with ads or offers. To receive seasonal offers, please inquire or opt in for email contact. Sign up as a follower on Instagram and Rebel's Google business page will give you alerts on specials.