Common Questions

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Consultations:

If a client is new to or has extensions from another studio, a consult is required. 

A brand new client requires additional time than a "fill" time allows so instead of tacking the extra cost onto the fill date, Rebel studio requires doing it separately in advance of the full service...here is why:

70-80% of the time, existing extensions are much more thinned out, grown out or heavily styled than the client is aware of. What the client sees from the front is way different than what the lash tech sees from the backside. What look fine to the client may not actually qualify as a "fill".

So having to pay for a full appointment, then reschedule an additional removal/application, is a financial hardship that can be avoided. Also, due to the 24hr cancelation policy, if the prospective client with existing extensions, does not agree with the recommendations, they need freedom to cancel their "future" full service appointment in advance.

To see what a consultation entails, watch my video on Instagram @rebel_lashandbeauty titled "What Is Included in a Rebel Consultation". (Social media links above) Read all service items thoroughly before booking.

 

The Difference Between Styles:

Classic is one individual extension, applied to every individual natural lash. This increases length and density. Volume is one handmade little bouquet of multiple extensions, placed on each individual lash. This multiplies how many lashes you have, adding much more density. Hybrids are a mix of Classic & Volume but only approved during in-person consultation, not available to freely book.

 

What is a Fill?:

A fill is a regularly scheduled "refill" to maintain the density of your initial full set.

Classic & Hybrid fills are every 2wks.

Volume fills are every 3wks.

Staying within your fill due date and having 50% extensions remaining is required to qualify for a fill price.

NOTE: If you have Classic lashes, you cannot change to volume by booking volume fills. In order to maintain the density of volume lashes, you have to START with full volume. Hybrid (a mix of classic & volume) must be requested in-person consultation and filled every 2 weeks. If you have existing extensions from elsewhere, you must schedule a consultation before booking so I can inspect the work first.

 

Preparing for Your Appointment:

  1. Cancelations must be made with at least 24hrs notice. Fees apply for last minute cancelations or no-shows. Read entire policy at the bottom of this page.

  2. No children or extra guests please.

  3. Avoid caffeine and heavy liquids before appointment to avoid eye fluttering & restlessness.

  4. Be on time. Late arrival effects how much can be applied during your allotted time. Price will not be discounted.

  5. Arrive without eye makeup and with lashes freshly clean that morning with Lash Cleanser. (see Makeup Removal) 

  6. Use the restroom upon arrival to avoid the need during your service.

  7. Once you are laying down, eyes must stay closed with no getting up or checking your phone.

  8. Silence phone or lower volume.

  9. Lash work is like surgical precision, so no talking to avoid eye fluttering.

  10. Enjoy a lovely nap while your lashes get glam. It is a real treat and very relaxing.

 
 
 

Adverse Reaction:

An optional allergy test is available for those new to lash extensions.  (see Allergy Test)   Allergy tests are very weak and do not guarantee a reaction will not occur.  Long time extension wearers can have a reaction later, even after wearing extensions for months/years. If client develops an allergy, there are two options.

Option 1) Try a different adhesive for sensitive eyes. This may create a need for more frequent lash fills due to shorter retention, but not always. Each client's lashes & lifestyle are different so it is a trial.

Option 2) Switch to a Lash Lift. Using a serum will enhance results. 

If a client passes the initial allergy test, but still has a reaction later...at no time are there refunds. After implementing all due diligence, we cannot predict the unforeseeable.  However, client happiness is important to me, so I remove the lashes and usually find a way to contribute something to make feel my client feel better.   

 

How long it takes:

It depends on which style you are getting. The times range from 1.5hrs-2.5hrs. This type of service is lengthy, just like full cut & color or balayage at the hair salon. But unlike the salon, you get to have a nice beauty sleep during a lash service. So don't drink caffeine & avoid water prior to the service. The time range for full sets vs lash fills are listed on the LASHES page. 

 

Will extensions damage my lashes?

The answer is "No"...but with a disclaimer. Research your stylist.  Lash extensions should be very safe for your natural lashes if the stylist does the following:

  • Use the correct weight & length custom to you.

  • Avoid lashes getting stuck together. Each lash grows at different rates, so if two are stuck together one will pull on the other as it grows. This eventually causes damage when lashes are prematurely pulled out at the root.

  • Avoid too much adhesive;  This adds unnecessary weight to the lashes. 

  • Aftercare Kit;  Every client should be given one, with clear instructions on cleansing & maintenance.

How long do they last? 

This depends on how you maintain them (makeup, cleansing, rubbing eyes), your lifestyle (swimming, saunas, sports), how naturally oily your real lashes are, how fast your lashes grow/shed. Here are some things to keep in mind:

  1. Your lashes take turns shedding & regrowing at different rates. You always have three types of lashes growing side-by-side;...new "baby" lashes, "teenage" lashes, "adult" lashes. These adult lashes fall out, up to 2-6, daily. Shedding is normal & healthy. (This is why we get fills every 2-3 weeks.) When your adult lashes naturally shed, the extension connected to that lash will shed with it. In addition to natural shedding, younger lashes are growing with extensions attached. So, just like hair extensions that grow out, the grown out lash extensions are removed & replaced during your fill. Keeping your fills on schedule will maintain your desired fullness and preserve the health of your lashes.

  2. Heavy Shedding:  We all go through an accelerated shed sometimes. It can happen during hormone cycle, seasonal allergies, or health deficiency. This is not easy to predict, so don't be discouraged if you need your fill sooner or a longer fill from time to time. 

  3. Retention:  Depends on your lifestyle and how you treat your lashes. Don't rub your eyes. Keep the lashes clean. Avoid waterproof or oily eye makeup and and keeping oil-based skin care off the lashes. 

  4. Washing your lashes AM & PM increases their lifespan. 

  5. If you follow the advice above, here is the estimated lifespan of extensions:  A one time application for a special occasion should last & shed over a period of a month or more. If you want to maintain the thickness, come back for your fills; Classic = every 2wks.  Volume = every 3wks. You will find out how long you should go after getting 3 fills or so.  

 

I Don't Think I Need a Lash Fill Yet 

What a client sees, looking face-on in a mirror, is totally different from what a lash artist sees looking at the back of the lashes. Even if they look great face-on, there is extension grow out & empty new growth that cannot be seen in a mirror. At the recommended fill times, you need to have about 50% extensions left and of that percentage, another 10-15%  will be removed & replaced. The general timing between fills is:

Volume - Fills every 3wks.

Classic - Fills every 2wks.

Hybrid - Fills every 2wks

Do not cancel your fills based on how your lashes look to you. Your stylist will know your lashes better than you, so trust their recommended fill times to avoid paying more. 

 

Are extensions high maintenance

I don't personally think so. Clients love waking up with their eyes already done. 

A lash after-care kit is provided to make cleansing easy. You can get the lashes wet, swim & shower.

Here are more care guidelines:

  1. ​Plan on wearing water-based eye-care & makeup just around your eyelids. (cleanser, concealer, eye cream, shadow, liner)

  2. When you wash your face every morning & night, wash lashes with an approved lash cleanser. 

  3. Schedule your fills every 2-3 weeks based on your rate of shedding & stylist's suggestion. 

  4. The real maintenance is in showing up for your appointment. Make sure this works with your lifestyle.

 

Which style to choose:

They are both lovely so here are the differences to help you decide.

Classic Lashes A more natural look. One individual extensions put on each one of your individual natural lashes. You can request them to look light & natural, thicker & longer or more bold. Fills are every 2 weeks.

Volume Lashes Depending on the style chosen, a handmade fan is created by bundling 4-8 individual very lightweight lash extensions  into the shape of a fan or 'bouquet". Each fan is then adhered to one of your natural lashes, creating a beyond-mascara, fluffy look ranging from light to dramatic. Fills are 2hrs, once a month.

Mega Volume Is feather-light and can be very dense, dark and glamorous. These can be light or "Kim K' inspired or using fans made of 8-14 extensions and can take up to 4-4.5 hours to initially create. Fills would be 2.5hrs+, once a month.

 

Is formaldehyde in the adhesive?

Rebel Lash uses very high quality, medical grade adhesives.. Everyone is different so one person may love the adhesive, where the next person needs a sensitive grade. But in neither case will the adhesive contain formaldehyde. 

 

Why prices vary:

There are varying levels of skill and certification. Lash technicians who invest in continued advanced education, who strictly abide by proper licensing & safety, who purchase top quality products and invest in luxuries for their client's comfort will have higher cost than lash stylists who do not. If prices seem too good to be true, chances are that the quality & safety will not be up to par. Do your research and please be safe. 

 

Can I get lash extensions just once?

Of course! Extensions can be a one-time service if you have a special occasion, such as a prom, wedding/honeymoon. Your one-time lash set will thin out slowly over a period of one month. 

 
 

CANCELATION POLICY         

Cancelations must be made with at least 24hrs advance notice. Anything less than 24hrs notice is considered, "last minute cancelation". 

Last minute cancelations or no-shows will incur a Reservation fee. Reservation fees do not pay for the service, but do pay for the reserved time slot and is non-refundable for last minute cancelations and no-shows.

Please understand the financial loss incurred when stylists are not given enough time to fill canceled time slots. Reservation Fees do not recover the full loss to the stylist. We are human so Rebel Studio does use discretion when giving allowances to loyal clients with good track records. If you are a newer client, this option is unavailable.

Please immediately mark your calendar with alerts.

LATE ARRIVALS: 

Late arrivals are allowed, however since other clients have reserved time slots after yours, your finish time will not be extended. A client that is 15min late for a 1hr reservation, must still pay the full price even if they use only 45min of their reserved spot. 

If you are so late that you decide to cancel last minute or no-show, please read Cancelation Policy.

PRIVACY POLICY: 

At no time does Rebel Studio share or sell information. All purchases and personal information are confidential. Our clients and any visitors or browsers of this website are not solicited or spammed with ads or offers. To receive seasonal offers, please inquire or opt in for email contact. Sign up as a follower on Instagram and Rebel's Google business page will give you alerts on specials.